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What should you do in case of an emergency?
Contact an emergency resource center. In America, 9-1-1 is for emergency, 3-1-1 is for non-emergency. Not all regions of the world have 9-1-1 and 3-1-1 numbers for emergency. While this system is standardized worldwide, check out the region-specific numbers. Various emergency call centers have emergency e-mails as well. What should you do if the 9-1-1 operator says it is not an emergency and 3-1-1 says the issue is not listed among those resolved by 3-1-1? E-mail, fax, or postal mail the issues to those empowered(having duty) to resolve the issues. What information should you keep ready while calling 9-1-1, 3-1-1, or the equivalent in an emergency or non-emergency? When reporting an emergency: * Remain Calm * Speak Clearly * Provide your exact location and phone number * Briefly describe the nature of the emergency * Answer all questions * Do not hang up until the dispatcher tells you to do so * If there is a medical emergency, you will be given medical instructions that can help the patient When is 311 available? All calls to 311 are answered by a live operator from 8:00 a.m. to 4:30 p.m., Monday through Friday. What is 9-1-1? 9-1-1 is the number most people in the America. and some in International regions call to get help in a police, fire or medical emergency. A 9-1-1 call goes over dedicated phone networks to the appropriate 9-1-1 answering point (PSAP) for the caller's location, and trained personnel then send the emergency help needed. When should you call 911? 9-1-1 is only to be used in emergencies. An emergency is any situation that requires immediate assistance from the police, fire or rescue. 9-1-1 is for emergencies, potential emergencies, or when an emergency is imminent. Ask yourself: Is there a danger to life or property? Is there a serious medical emergency? Is there any type of fire (building, vehicle, brush, etc.) Is there any crime in-progress? Is there any other life threatening situations (traffic accident with injuries, stuck in high water, etc.) Is the caller or someone else the victim of a crime? If you are ever in doubt of whether a situation is an emergency, you should call 9-1-1. It is better to be safe and let the 9-1-1 call taker determine if you need emergency assistance. Please, do not call 9-1-1 to report that electricity or other utilities are off; to notify authorities of traffic jams; to inquire about services or to learn general information. When reporting an emergency: Remain calm Speak clearly Listen to instructions Answer all questions The person answering 9-1-1 is a trained dispatcher. They have been trained as to what questions to ask. Be prepared to follow the dispatcher's line of questioning. (e.g., WHEN did the incident occur, WHAT is happening, WHERE the situation is occurring, WHO is involved, is a WEAPON involved, what INJURIES have been sustained, etc.).Where do I call for non-emergency assistance? Why do dispatchers ask so many questions? Dispatchers ask for pertinent information first - address, type of call, name of caller or those involved. Once the initial information is obtained, additional questions may be asked depending on the type of call. The questioning will not slow down the dispatching of the appropriate assistance. In emergency cases, this information is relayed immediately to field units so they may begin responding to the incident, while the dispatcher remains on the phone to obtain further details that are also relayed to the responding units as it is gathered, in real time. The dispatcher will further assist callers by giving instructions to callers on how to administer life saving techniques, such as CPR, during medical emergencies; to take steps to promote the personal safety of the caller, the victim and responding Police, Fire or EMS personnel. What should I do if I call 911 by mistake? If you call 9-1-1 by mistake, DO NOT HANG UP . Stay on the line and tell the dispatcher that everything is all right. If a caller to 911 hangs up without stating the problem, the caller must be contacted in order to ensure that no actual emergency exits. This may involve the dispatching of an officer to your home or place of business in order to ensure that a problem does not exist. What about 9-1-1 prank calls? It is a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. Prank calls not only waste time and resources, but can also be dangerous. If 9-1-1 lines or call takers are busy with prank calls, someone with a real emergency may not be able to get the help they need. It is against the law to make prank 9-1-1 calls. Who does the center dispatch? The Emergency Communications Center dispatches for the Police Department, Animal Control, Department of Fire and EMS, Sheriff's Office. In one region, these departments serve a population of 318,000 over a 446 square-mile area. How many calls does the center receive? In FY 2010,(one of the centers) the Emergency Communications Center handled approximately 597,130 telephone calls. From these, 164,308 calls were dispatched to Fire, Police, Animal Control, and Rescue personnel. Can the center communicate with the speech/hearing-impaired? Yes. The Emergency Communications Center is equipped with Telecommunication Device for the Deaf (TDD) enabling communications with the speech/hearing-impaired callers. If a caller uses a TTY/TDD, the caller should: Stay calm, place the phone receiver in the TTY, dial 9-1-1. After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call. Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type "GA" for Go Ahead. Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed Stay on the telephone if it is safe. Answer the call taker's questions. If a deaf or hearing/speech impaired caller does not have a TTY/TDD, the caller should call 9-1-1 and do not hang up. Not hanging up leaves the line open. With most 9-1-1 calls, the caller's address is displayed on the call taker's screen and help will be sent. Can I call 9-1-1 from a public/pay phone? Yes. Local telephone service providers do not charge for calling 9-1-1 from all coin phones. Can I call 9-1-1 from a cellular phone? Yes. When 9-1-1 is dialed on a cellular phone, a call from within area will be routed to the Emergency Communication Center based on cellular tower site location. Depending on the type of call, geographical area and other factors, your call may need to be transferred to another service area or the State Police. I speak a foreign language. Can the 9-1-1 Center communicate with me during an emergency? Yes. When necessary, a 9-1-1 call taker can add an interpreter from an outside service to the line. The Emergency Communications Center provides a service made available from Language Line Inc. This service provides us over-the-phone interpretation of more than 140 languages, 24 hours a day. A non-English speaking caller may hear a short conversation in English and some clicking sounds as the interpreter is added to the line. I am thinking of discontinuing my traditional phone service. Many people are making the decision to disconnect their home phone and move their home telephone to their cell phone. If you decide to use only a cell phone, keep these important tips in mind: A typical home or work phone gives 9-1-1 call takers an exact location. Cell phones with location technology only provide an approximate location. If you have an outdated phone, the call taker may not receive any location information. Choose your phone wisely. Your life could depend on it. What if I have an Internet/Digital Phones? Voice over Internet Protocol (VoIP) also called Internet, digital, broadband or cable phone service, is a rapidly growing alternative to traditional phone service. more features, and the ability to choose a phone number from nearly anywhere in the region primarily fuel its popularity. VoIP may look and appear to work like a traditional phone, but it connects to the internet, not a telephone line. There are several critical factors to consider regarding the impact of this service on your ability to call 9-1-1 in an emergency. It is important for consumers to understand the potential limitations the technology has with respect to accessing 9-1-1. Check your service provider's resource for emergency calling features When calling 9-1-1, give your location, and call back number Call back if you get disconnected. If the power is out, your VoIP service may not work. Consider having a backup power supply. If you travel with your VoIP adapter, your call may not reach the correct 9-1-1 center. If you need 9-1-1 service, use another phone. Be sure to keep your registered location current with your VoIP provider Inform children, babysitters, and visitors about your VoIP service. Post your address and call back phone number near your phone. Consider keeping a land line phone for accessing 9-1-1 emergency services How do I report an emergency? Reporting a Medical, Fire or Police Emergency When reporting an emergency: * Remain Calm * Speak Clearly * Provide your exact location and phone number * Briefly describe the nature of the emergency * Answer all questions * Do not hang up until the dispatcher tells you to do so * If there is a medical emergency, you will be given medical instructions that can help the patient * Remember, 9-1-1 is free from a public/pay phone If you accidentally dial 9-1-1...STAY ON THE LINE and tell the dispatcher what happened. Please be sure that everyone in your home knows how to dial 9-1-1- to report an emergency and be sure all children know that they should not dial 9-1-1 as a joke. What do I tell the dispatcher? Immediately state the problem or emergency and the location where the situation is occurring. Listen to the dispatcher carefully and answer their questions. This does not slow down the response time of emergency personnel; they will have already been dispatched to your location. Dispatchers are trained professionals. They need your assistance in order to dispatch the required emergency personnel needed to assist you. Be prepared to provide the following information: * What is occurring? * Where is the incident occurring? * Is there a weapon involved? * How many people involved? * What is the physical description of the people involved? * Is there a car associated with the incident? * What color, make, model, or license plate number on the car? * Is there anything unique about the car (damage to one side, bumper stickers, etc.)? What is a non-emergency? Some circumstances may require the services of the police department, but do not require immediate action to protect life or property. The public can also visit the police department, front lobby Mon.-Fri. from 8 a.m. to 4:30 p.m. Examples of non-emergencies: 1. You parked your vehicle for the day and when you return the window has been smashed with items taken, or the vehicle has been damaged. 2. You are receiving harassing phone calls or e-mail messages. 3. You noticed your property has been stolen, but the theft may have occurred several days ago. 4. You are locked out of your office or classroom. 5. You cannot find your vehicle. 6. You notice suspicious persons, vehicles, or activities. 7. Noise complaints. When should you call 911? Calls to 911 should be reserved for emergencies such as: * Any type of fire * Any crime in-progress * Any other life threatening situations * A serious medical emergency As always use your best judgment! How to Report a Crime or Emergency In an emergency * Stay calm * Act quickly * Call for help from a safe place Be prepared to give the following information * Building name * Room number * Street address * Nearby landmarks, if outdoors * Type of emergency Fire: Report the type and size of fire Medical: Report the type of illness or injury and any specific cause Police/Security Chemical: Identify the chemical involved, quantity, hazards, and injuries Other |