Analyze the Problem
What is the history of the problem?
How long has it existed?
How serious is the problem?
What are the causes of the problem?
What are the effects of the problem?
What are the symptoms of the problem?
What methods does the group already have for dealing with the problem?
What are the limitations of those methods?
How much freedom does the group have in gathering information and attempting to solve the problem?
What obstacles keep the group from achieving the goal?
Can the problem be divided into sub problems for definition and analysis?
Analyze the Problem
How is this problem affecting me?
How is this problem affecting other people?
Who else is experiencing this problem?
How do other people deal with this problem?