• Identify Need
(Sometimes students pose questions to cause uproar in the classroom or to gain attention to themselves.)
• Define Steps and Sequences of Skill
1. Get the person's attention appropriately for the situation.
2. Look at the person and address him by his name.
3. Use polite language in posing the question. "May I ask you to explain?" "Would you mind.."
4. Listen actively to the person's answer. Perhaps you should write down notes.
5. If needed, ask the person to make the answer in shorter sentences or to speak more slowly.
6. Thank the person for his response.