Business Telephone Example
A: Human Services Globe, switchboard. Who[m] do you wish to speak to?
C: This is John Marshal. I'd like to speak with Mr.
Steven Brown.
O: Please hold. (on hold) He is not at his desk. May I take a message?
C: I wanted to confirm our appointment this afternoon.
O: Let me connect you with his receptionist. Please wait while I transfer you.
R: Engineering office, receptionist's desk. How may I help you?
C: Oh. Yes. I need to confirm an appointment with Mr. Steven Brown this afternoon.
R: Your name, please?
C: John Marshal. Do you know when he'll be in?
R: Your appointment is for three forty-five. He is in the building right now. Should I have him paged?
C: Please.
R: Please hold. (caller on hold, over the pbx:) Steven Brown, please pick up line seven.
M: (picking up line seven) Yes?
R: Your three forty-five appointment, a Mr. Marshal, to speak with you.
M: I'll take it. Please transfer him here.
R: Okay. (transfers call)
(ring)
M: Mr. Marshal. This is Mr. Brown. How are you?
C: Not bad. I was going over the blueprints and had a question ... .