Describing Spoken English: An IntroductionHello.How are you? Fine, thank you. Excuse me. What time is it? It is 2 o'clock. Thank you. My name is Barbie. What is your name? My name is ______________. Do you live here? Yes, I live here. Do you live here in the county? Yes, I live here. Have you lived here long? I have lived here ten years. What kind of work do you do? I work in a ______. Where do you work? I work at ______________. Do you have a phone? Yes, I have a phone. May I call you? Yes, you may call me, in case of emergency or No, Jesus Christ/Islam/_______. Is this an emergency? This is a medical emergency. Please call 911. Thank you. Goodbye. Business Telephone ExampleA: Human Services Globe, switchboard. Who[m] do you wish to speak to?C: This is John Marshal. I'd like to speak with Mr. Steven Brown. O: Please hold. (on hold) He is not at his desk. May I take a message? C: I wanted to confirm our appointment this afternoon. O: Let me connect you with his receptionist. Please wait while I transfer you. R: Engineering office, receptionist's desk. How may I help you? C: Oh. Yes. I need to confirm an appointment with Mr. Steven Brown this afternoon. R: Your name, please? C: John Marshal. Do you know when he'll be in? R: Your appointment is for three forty-five. He is in the building right now. Should I have him paged? C: Please. R: Please hold. (caller on hold, over the pbx:) Steven Brown, please pick up line seven. M: (picking up line seven) Yes? R: Your three forty-five appointment, a Mr. Marshal, to speak with you. M: I'll take it. Please transfer him here. R: Okay. (transfers call) (ring) M: Mr. Marshal. This is Mr. Brown. How are you? C: Not bad. I was going over the blueprints and had a question ... . Next |