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Make sure these questions are answered. What time will you call? How long will the telephone conversation last? What is the topic? Would you like to discuss any specific issue? What questions would you like to discuss? What questions would I like to discuss? Who will call? What language do I prefer to speak? English. Is it a local call from your location? Is it a local call from this location? What is your telephone number? Can we talk? Can we talk on the phone? Why do we need to talk? When do we need to talk? What do we need to talk about? How often should we talk? Do we need to talk again? How long will it take? How often should we talk? Ring, Ring Who's calling? Telephone Conversation May I tell him who's calling? May I ask who is calling? Whom may I say is calling? Whom shall I say is calling? Who do you want to talk to? Who do you want to speak with? Who do you wish to speak to? Whom do you wish to speak to? With whom do you wish to speak? Is he expecting your call? Who's calling? May I tell him who's calling? May I ask who is calling? Whom may I say is calling? Whom shall I say is calling? Who do you want to talk to? Who do you want to speak with? Who do you wish to speak to? Whom do you wish to speak to? With whom do you wish to speak? Is he expecting your call? Hello, this is Asif Qureshi (speaking) Asif Qureshi, may I help you? Asif, may I help you? Human Services Globe, may I help you? Human Services Globe, how may I direct your call? Follow up Call I will call. I will call you. I will call you tomorrow. I will call you on Sunday. I will call you this coming Sunday at 6 pm. I am calling to follow up on my email communication. I am calling to follow up on my letter sent to you on January 25, 2007. I am calling to follow up on my claim submitted on January 25, 2006. Could you put me through to the Quality Control Department, please? Could I have the accounts department, please? I'd like to speak with someone who deals with complaints. Can I speak to someone who deals with complaints? Could I speak to someone regarding general ledger software? May I speak to someone from the Shipping Department, please? |
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Q. What is the proper way to answer the phone? Q. Have you ever left a voice mail or a message on an answering machine? Q. What can make the difference? Q. How many phone calls do you usually receive/make in one day? Q. What is the best way to utilize a home-office (SOHO) telephone system? A. If you have a home-based business...Install a second line for business-use only and have an automatic answering system that picks up automatically if you are on the other line. Therefore, eliminating busy signals and portraying a professional image to your clients. Q. When receiving a telephone call at work, should you say the name of the company? A. If you are answering the telephone at a business, it is polite to state the company’s name in your greeting. Q. If you have received a phone call from someone whose number you did not have originally, but it was captured on Caller ID (no message was left on your voice mail) is it inappropriate to call the person back? A. No, it is appropriate to call someone back only when he or she requests a call back and leaves their return phone number. Q. Who calls back when disconnected on the telephone? A. When there is poor telephone connection or when you are disconnected, the individual who originated/initiated the call is responsible for calling back the other party. Q. What is the proper etiquette when using CALLER ID? A. When using CALLER ID, avoid greeting a caller by using his name before he says "Hello" and identifies himself. Q. Are speakerphones rude? A. No, simply ask permission before putting a person on the telephone's speakerphone. Phone etiquette telephone etiquette telephone manners phone manners Q. Is it rude to use your cell phone in a social environment? A. Always use discretion when using a cellular phone in a social environment; refrain from placing cell phone calls and only answer cellular calls after excusing yourself from the immediate area. Q. What is the polite way to leave a voice mail message? A. Repeat your name and telephone number twice when leaving a voice mail message. Q. Is it necessary to apologize for not immediately returning a phone call that had been originally initiated by yourself? A. All telephone calls should be promptly returned, regardless of who initiated the original phone call. - Speak clearly while talking on the phone. It saves you from constantly having to repeat yourself. - Never eat or chew gum while on a call. It makes it hard for the other party to understand what you're saying and no one likes to hear eating noises. - If the party on the other end has dialed a wrong number, inform that person in a pleasant manner. - Unless the person on the other end is being rude or abusive, it's never polite to hang up without saying goodbye. Even if you’re ending the call on bad terms, it’s always best to say, “I’m sorry , but I must end this call now.” - If you're looking for employment or using your phone for business, you might want to re-think those amusing answering machines and voice mail messages. Most people don't consider them professional and may not have time to listen to you tell a joke. - When calling friends and relatives, be mindful of the time of day. 6:00 P.M. might be convenient for you, but will you be interrupting the other party during dinner? You might be an early riser or a night owl, but the other person's sleeping habits might not reflect yours. It's a good rule of thumb not to call someone before 9:00 AM or after 9:00 PM unless they've previously mentioned that it's fine for you to do so. - Always be considerate of those around you. Talking in a loud voice is disruptive. - Keep track of how much time you're spending on a call, especially if someone else needs to use the phone. - Always have a pen and paper by the phone to take detailed messages. No one likes to be on the receiving end of bad telephone manners. Just remember, be pleasant and helpful, and you’ll do fine. |