1. Answer the phone promptly.<br>
2. Use a pleasant voice. (Put a smile in your voice.)<br>
3. Answer the phone at home by saying “hello.” Answer a business phone by stating the name of the business, then state your name. “Dr. Qureshi’s office. This is _____. How may I help you?”<br>
4. Listen carefully to the caller.<br>
5. Find the person the caller wants, direct the call to voice mail or take a message. (Use a memo form.)<br>
6. Repeat back the information to make sure you recorded it correctly.<br>
7. Say “Goodbye” and wait for the caller to hang up the phone before you hang up your receiver.<br><br>