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What should you do if the 9-1-1 operator says it is not an emergency and 3-1-1 says the issue is not listed among those resolved by 3-1-1?
E-mail, fax, or postal mail the issues to those empowered(having duty) to resolve the issues. What information should you keep ready while calling 9-1-1, 3-1-1, or the equivalent in an emergency or non-emergency? When reporting an emergency: * Remain Calm * Speak Clearly * Provide your exact location and phone number * Briefly describe the nature of the emergency * Answer all questions * Do not hang up until the dispatcher tells you to do so * If there is a medical emergency, you will be given medical instructions that can help the patient When is 311 available? All calls to 311 are answered by a live operator from 8:00 a.m. to 4:30 p.m., Monday through Friday. Examples of calls intended for 3-1-1: * dead animal removal * debris in roadway * illegal burning * non-working streetlamps, parking meters, traffic lights * noise complaints * potholes, sinkholes and utility holes in streets |