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Conflict Resolution Methods There are a number of different conflict resolution methods that can be implemented in order to deal with conflict effectively rather than allowing it to become worse by avoiding it. Conflict resolution is described as a range of processes that are specifically aimed at eliminating or alleviating a source of conflict. The conflict resolution concept is often used in an interchangeable way with terms like dispute resolution or alternative dispute resolution among others. Conflict resolution methods are numerous, and include mediation, negotiation and diplomacy just to name a few. There are other processes that are similar, such as ombudsman, formal complaint processes, arbitration and litigation, but these are more commonly associated with dispute resolution rather than conflict resolution. Mediation and arbitration are often considered to be alternative forms of dispute resolution as well. Methods of Conflict Resolution There are a number of different conflict resolution methods and tools that are available for people who are dealing with conflict. Conflict resolution methods usually involve talking the problem through and making sacrifices and compromises rather than inciting violence and fighting over the problem. When and how these conflict resolution methods are used will depend on a number of different factors, including what specific issues are actually at stake in the conflict, and what cultural context exists for the specific dispute for example. Some of the tools or conflict resolution methods that are available to practitioners of conflict resolution include community building, diplomacy, advocacy, negotiation, activism, negotiation, non- violence, prayer, critical pedagogy and counseling. In conflict situations in the real world, practitioners typically creatively combine a number of these different conflict resolution methods as they need to. Practitioners of conflict resolution may also specialize in certain scales such as community conflict resolution, interpersonal conflict resolution or international conflict resolution for example, or different conflict varieties such as environmental conflict, organizational conflict or religious conflict for example, and their tool kits are based on what they find most useful. Conflict Resolution Methods and Principles Think Before You React In conflict situations, the natural tendency is often to immediately react. If we want to successfully resolve conflict, it is vital that we think before we take action. Take the time to consider your options and weigh the available possibilities, and keep in mind that the same reaction will not be appropriate for every conflict situation you enter into. Actively Listen Listening is, hands down, the most important aspect of good communication. You need to be able to listen to what other parties are trying to communicate in order to effectively resolve conflict. Active listening means listening to what the other parties are saying and also paying attention to body language and intonation. Let the other party know that you’re listening by letting them know what you have heard. Promise a Fair Process The process involved in conflict resolution is often just as critical as the actual conflict. Therefore it is important that the conflict resolution methods that you choose are well thought out. If an involved party perceives unfairness in the process, the entire conflict resolution process may be destroyed. Strive to Attack the Problem Conflict is something that is very emotional, and it is easy to attack other people when emotions become high. The only way that you will be able to get the most out of conflict resolution methods is to attack the problem rather than attacking one another. You need to determine what the problem is that is causing the emotion, attacking the causes rather than the symptoms of the problem. Take Responsibility Every conflict is going to have numerous different sides, and there is an ample amount of responsibility for everyone to take. If you place the blame on everyone else but you, all you will accomplish is an air of resentment that makes existing conflicts even worse. If you want to get the most out of conflict resolution methods, you need to be willing to accept your own personal share of the responsibility for the conflict, eliminating blame in the process. Communicate Directly Say exactly what it is that you mean, and mean everything that you say. Don’t hide the ball by focusing on the problem, when you can focus on the resolution instead. The best way that you can accomplish this is by using I messages, which allows you to express your needs, your wants and your concerns to those who are listening. These are concise, clear and non-threatening ways to let other people know what we are thinking and feeling. Find True Interests We can usually understand positions because we are taught from an early age to verbalize exactly what it is that we want. However, if we want to successfully resolve conflict issues, we need to be able to uncover exactly why it is that we want something, as well as what is actually important about the issue at hand in the conflict. You need to remember to look for the true interests behind every party in the conflict to get the most out of your conflict resolution methods and activities. Be Future-Focused In order for us to understand the conflict at hand, we need to be able to understand the dynamics behind the relationship, including its history for example. In order to resolve such a conflict, we need to be able to focus on the future. What is it that we hope to do differently, come tomorrow? Explore Options for Mutual Advancement You should be looking for ways that you can assure that everyone is better off tomorrow than today. We should not gain at the expense of someone else, and they should not necessarily gain at our expense, as these things only prolong the conflict and prevent any hope of resolution in the process. http://www.acresolution.org/conflict-resolution-methods.html |