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Emergency Medical Dispatcher
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What experience should an emergency medical dispatcher have?
Ideally, an emergency medical dispatcher should be an experienced emergency medical doctor. Medical emergency diagnosis and treatment starts as soon as the medical emergency is reported. |
| What various types of emergencies can a state have? |
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What is occurring? Where is the incident occurring? What is your location? What is the location of the emergency? Is there a weapon involved? How many people involved? Is there a threat to life or property? Are you or someone else the victim of a crime? Do you have a police emergency? Do you or someone else have a medical emergency? Do you need the fire department? What is the problem? What is the phone number you're calling from? Tell me exactly what is happening (with the patient right now). How old is the patient? (If you don't know, say so and then give a guess of the age.) Is the patient conscious and breathing? |
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Are you the person reporting a medical emergency for yourself?
Do you have any existing medical condition? Did you have any previous medical condition that does not exist now? Do you take any medications now? Did you take any medications in the past that you are not taking now? Do you think any health care details need to be added? Are you the person reporting a medical emergency of another person? What do you have to do while reporting a medical emergency of another person? What details should be ready? How are you related to the person? How do you know him or her? If the patient is unconscious, these questions need to be answered. How long has he/she been unconscious? What do you think is the likely cause of the problem? Does he/she have any existing medical condition? Did he/she have any previous medical condition that does not exist now? Does he/she take any medications now? Did he/she take any medications in the past that he/she is not taking now? |
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Where is the fire? What is on fire? How large is the fire? (This is a only an estimate, think about the size of the fire in relation to something common: the size of a living room, the size of a football field, bigger than a grocery store parking lot.) Are any structures threatened? Are there flames moving close to any homes or buildings? Do you know if anyone is inside the housing or building? Do you know if anyone is hurt? Why are non-emergency calls put on hold for so long? 1. What is an emergency? 2. How do I report an emergency? 3. What do I tell the dispatcher? 4. What is a non-emergency? Q1: What is an emergency? A: An emergency, or a crime in progress, is defined as any situation in which there is an immediate threat to life or property and immediate action or assistance is needed. Examples of emergencies: 1. Someone is unconscious, not breathing, having a heart attack, or severly injured. 2. Someone is breaking into your room, apartment, or home. 3. You witness someone breaking into a vehicle or stealing a vehicle. 4. There is a fire in a building. 5. There are people physically fighting. Emergency Medicine/Global Medicine |
| Police Training |
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Does your state have an emergency dispatch program? How competent and effective is the emergency dispatch program in the state? How many emergency dispatchers are there in the state? How quickly should an emergency dispatcher be able to answer after receiving a complaint or call? An emergency dispatcher should be able to answer within one minute after receiving a complaint or call. What questions should an emergency dispatcher be able to answer quickly after receiving a complaint or call? Is this a medical, fire, legal, or medico-legal problem? Who is the best person or team to solve this problem? 1. Medical doctor 2. Police officer 3. Fire official 4. State department of human services 5. State law department 6. Combination of medical doctor, police officer, fire official, state department of human services, state law department. 7. Others (specify) What contact information is needed by this person or team to solve this problem? An emergency dispatcher should be able to forward the problem to at least one of them within one minute. He/she should be asked to provide e-mail address, telephone, and fax. In a medical emergency, a competent experienced emergency medical doctor and relevant workers should evaluate, diagnose, and treat the medical condition, on the spot, in the emergency room of the hospital, or any other location. What states, emergency rooms, hospitals, health care facilities, locations do not have properly educated emergency medical doctors, emergency equipment, emergency resources, and relevant providers of emergency medical services? What relevant laws should you know about emergency medical diagnosis and treatment? Ideally, an emergency dispatcher should be a medical doctor with experience in emergency medicine. What skills and knowledge should an emergency medicine doctor have? Here are further guidelines. Would you like to help the people in your community? Are you looking for a fast-paced and dynamic work environment?   Emergency Medical Dispatcher Emergency medical dispatchers, or EMDs, are vital members of the emergency response system. They are usually the first professionals to receive an emergency call about a suddenly ill or injured person. They respond to 9-1-1 and other emergency calls by dispatching the appropriate medical or rescue personnel (police, fire, ambulance, etc.) to the scene. EMDs must be able to manage all incoming calls and carefully question the caller in order to determine the type of emergency that exists, the geographical location of the incident, and the extent of any injuries suffered. They also stay in contact with EMTs in the ambulance so that they can better coordinate with the medical staff at area hospitals. This requires an individual that works well under pressure and is able to solve problems quickly. Emergency medical dispatchers may also be called upon to give a caller instructions over the phone until emergency service professionals arrive. EMDs must be able to maintain detailed records of information that is received and any services that are needed. This profession also requires an individual to be comfortable with sophisticated computer and telecommunications equipment, as well as have exceptional communication skills. Emergency Medical Dispatcher (EMD) The Emergency Medical Dispatcher Program is designed to prepare individuals for a career as an Emergency Dispatcher for agencies and public services such as 911, CHP, Ambulance, or Emergency Services. The program provides comprehensive education on all aspects of emergency medical communications systems. Emergency call receiving * Communicating with other agencies * Communications Technology * Telecommunication Liability & Responsibility * Crisis Intervention * Training for Pre-arrival Medical Instruction * Sit-along with a Dispatch Communication Center! * Field Trip to a Public Safety Communications Center! * CPR * Radio Systems Operation Schedule Students will learn the basic fundamentals of dispatching and practice skills taking emergency calls, giving professional medical instruction, and hands on training in a "mock communications center". Students will practice placement testing and learn valuable skills for a career in the 911 and Emergency Medical Service industry. This is an accelerated course of 108 hours (6 weeks in duration). Scope of practice for the Emergency Medical Dispatcher: * Receiving and processing calls for emergency medical assistance * Determining the nature and severity of medical incidents * Prioritizing the urgency of the response * Dispatching appropriate emergency medical service (EMS) resources * Giving post-dispatch and pre-arrival instructions to callers at the scene of an emergency * Relaying pertinent information to responding personnel * Coordinating with public safety and EMS providers as needed |