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Dispatching for an emergency
Does your state have an emergency dispatch program?

How competent and effective is the emergency dispatch program in the state?

How many emergency dispatchers are there in the state?

How quickly should an emergency dispatcher be able to answer after receiving a complaint or call?

An emergency dispatcher should be able to answer within one minute after receiving a complaint or call.

What questions should an emergency dispatcher be able to answer quickly after receiving a complaint or call?

Is this a medical, fire, legal, or medico-legal problem?

Is it a multiple casualty incident?
Who is the best person or team to solve this problem?

1. Medical doctor
2. Police officer
3. Fire official
4. State department of human services
5. State law department
6. Combination of medical doctor, police officer, fire official, state department of human services, state law department.
7. Others (specify)

What's their contact information?

An emergency dispatcher should be able to forward the problem to at least one of them within one minute.

He/she should be asked to provide e-mail address, telephone, and fax.

In a medical emergency, a competent experienced emergency medical doctor and relevant workers should evaluate, diagnose, and treat the medical condition, on the spot, in the emergency room of the hospital, or any other location.

What relevant laws should you know about emergency medical diagnosis and treatment?

Ideally, an emergency dispatcher should be a medical doctor with experience in emergency medicine.

Dispatching for an emergency

One incident with multiple casualties is a multiple casualty incident.

Some medical doctors have difficulty understanding a multiple casualty incident.

You may need to answer additional questions.

How many people need emergency services at this time, date, and location?

Does the patient have existing medical diagnosis and treatment?
Is there a history of trauma?
Where, when, and how did the trauma occur?
Is there a fracture?
Is the patient pale or cyanotic?
Is the patient able to sit up?
Is the patient breathing comfortably?
Does the patient require supplemental oxygen?
Does the patient have full range of motion of neck, arms, and legs?
Do you have a crash cart at the location you are now?
Do you have mobile Internet while on call as an emergency medical doctor specialist?