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Flight Attendant Manual Standard
The air operator must have an approved flight attendant manual that meets the requirements laid down in the Flight Attendant Manual Standard (TP12295). TP12995 has two parts. Part A lists those items that must be covered in the flight attendant manual, and must be carried on board by each flight attendant. Part B lists those items that must be issued to each flight attendant, but do not need to be carried on board each flight. An air operator can choose to put those items required by Parts A & B in the same manual. Whether or not they choose to put them in separate documents, the contents of Part A must meet the standard in order to obtain approval. Part A - Section 1 - Safety Procedures - Alphabetical Index * Admittance to the Flight Deck * Aircraft Surface Contamination Procedures * Announcements - General * Apron Safety Procedures * Cabin Supervision * Cabin Checks/Lavatory Checks - During Flight * Cabin Baggage * Cargo in Passenger Seats/Cabin * Carriage of Animals in the Cabin * Carriage of Guide and Service Animal(s) * Carriage of Weapons * Child Restraint Systems * Crew Complement * Crew Member Responsibility * Crew Pre-Flight Safety Briefings * Door Procedures/Signals (Normal Operation) * Duties After Landing - Taxi-In * Duties Prior To/During Pushback/Taxi/Preparation For Take-off * Exit Row Seating * Flight Attendant Consumption of Alcohol/Medication/Drugs * Flight Attendant Manual * Flight Attendant Responsibility * Flight Attendant Safety Responsibilities/Duties * Flight Attendant Seats/Stations * Flight Deck * Flight Deck Service * Fuelling With Passengers On Board * Galley/Service Equipment * Ground Service * Incident Reporting * Infant Seating * Inoperative Doors * Liquor Laws * Missed Approach * Passenger Head Count/Weight & Balance * Passenger Medical Oxygen * Passenger Safety Announcements * Pre-Flight Serviceability Checks of Safety and Emergency Equipment * Pre-Take-Off/Pre-Landing Checks * Prisoners/Escorts * Rejected (Aborted) Take-Off * Seat Belts * Seat Belts/No Smoking Signs * Security Pass * Signals - Take-off/Landing Imminent * Silent Review * Smoking * Special Needs Passengers * Sterile Flight Deck * Transport * Turbulence * Unruly, Unmanageable and Impaired Passengers * Unserviceable Flight Attendant Seat * Use of Portable Electronic Devices * Transportation of Dangerous Goods in Cabin * Workplace Hazardous Materials Information System |